Return policy


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds are given only in case a shipment of a purchased item was not made or a mistake has been made by Natayacollectibles.
Any style may be exchanged for another style, size or gift certificate. The request for return/exchange has to be made within 7 days of receipt. 
If there happens to be a manufacturing defect on a purchased style , Natayacollectibles will exchange it for the same style and size within 7 days of receipt. Natayacollectibles will cover all shipping charges associated with manufacturing defects.

All merchandise must be returned in the same condition as sent, unworn, with the original tags intact. Any promotional items, free gifts or accessories that came with the garment must be included. Otherwise an additional 5% will be deducted from your refund for replacement costs.
NOTE- Please exercise caution when trying on your purchase(s). Our clothing is inspected at least three times before it is shipped out. All zippers are tested and we pack everything very carefully, especially formal wear with beading and sequins. So we are very aware of anything coming back to us with "issues."
Natayacollectibles reserves the right to refuse merchandise returns.
ANYTHING RETURNED WITH MISSING OR ALTERED TAGS, BROKEN ZIPPERS, SNAGS, TEARS, MISSING BEADS AND SEQUINS, SMOKE OR PERFUME ODORS, PET HAIR, MAKEUP, ETC. WILL NOT BE ELIGIBLE FOR A REFUND OR EXCHANGE. WE WILL BE HAPPY TO RESHIP YOU THE DAMAGED/ALTERED/WORN MERCHANDISE IF YOU PAY THE RETURN SHIPPING FEES.
Anything returned after the 15-day period has expired will be refused. Once you receive your Return Authorization Number you will need to display it on the outside of the box and dispatch the dress to Natayacollectibles at the following address:
110 E 9th Street
Suite C-843
Los Angeles, CA 90079 USA